Help FAQs

Help FAQs

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About YuMOVE
About YuMOVE
What makes YuMOVE different?

With 20 years of scientific research behind us, we’re committed to ongoing research and innovation. Our supplements are trusted by veterinary professionals across the UK, with 8 out of 10 vets recommending us for their patients.* As the UK’s no.1 veterinary joint supplement brand,* we’re dedicated to helping veterinary professionals support the health and wellbeing of the pets in their care.

Where is YuMOVE made?

Our high-quality supplements are all produced in the UK and Ireland.

Are you a B Corp?

Yes, and we’re 100% committed to making a positive impact for pets, people and the planet. You can find out how we’re doing that over on our B Corp page.

What makes YuMOVE different?

With 20 years of scientific research behind us, we’re committed to ongoing research and innovation. Our supplements are trusted by veterinary professionals across the UK, with 8 out of 10 vets recommending us for their patients.* As the UK’s no.1 veterinary joint supplement brand,* we’re dedicated to helping veterinary professionals support the health and wellbeing of the pets in their care.

Where is YuMOVE made?

Our high-quality supplements are all produced in the UK and Ireland.

Are you a B Corp?

Yes, and we’re 100% committed to making a positive impact for pets, people and the planet. You can find out how we’re doing that over on our B Corp page.

Vet Rewards
What is Vet Rewards?

Vet Rewards is our exclusive discount programme for vet professionals. It’s our way of thanking you for everything you do – all while making it easier for you to share some of that YuMOVE magic with your own pets. Register today to save 50% on YuMOVE vet-strength products and 40% on the rest of the range every time you order through Vet Rewards.

Who can join Vet Rewards?

Vet Rewards is open to everyone actively working in the veterinary field, including (but not limited to) vets, veterinary nurses, receptionists, kennel staff and practice managers.

How do I join Vet Rewards?

To join Vet Rewards, you’ll first need to create an account. You’ll be sent a verification code to enter along with your credentials. Once our team has verified your account, you’ll receive an email unlocking your exclusive savings.

To verify your account, we’ll need:

  • Your personal email
  • The name and address of the clinic you work at
  • Your RVCS number (optional but it’ll speed up the approval process)
What are the benefits of becoming a Vet Rewards member?

When you join our Vet Rewards programme, you’ll be able to buy our strongest, vet-exclusive products at 50% off the yumove.co.uk RRP. You’ll also get 40% off more favourites from our range, plus access to time-limited and seasonal offers.

Do the prices shown already include my discount?

Yes. The prices shown on this site already include your Vet Rewards discount.

Which products are available through Vet Rewards?

You can buy the following products through Vet Rewards:

JOINT: YuMOVE Advanced Vet for Dogs, YuMOVE Advanced Vet Max for Dogs, YuMOVE Advanced Vet Max for Cats, YuMOVE Joint Support Young & Active, YuMOVE Joint Support for Working Dogs, YuMOVE Joint Support for Adult Dogs, YuMOVE Joint Support Bites, YuMOVE Joint Support for Cats, YuMOVE Joint Support for Horses and YuMOVE Joint Support PLUS for Horses.

DIGESTION: Glandex Advanced Vet Strength Anal Gland Chews, YuMOVE Digestive Support Rapid Paste, YuMOVE Digestive Support Rapid Powder, YuMOVE Anal Gland Health Bites, YuMOVE Digestive Support Probiotic & Fibre and YuMOVE Digestive Support Pre & Probiotic.

SKIN & COAT: YuMOVE Skin & Coat Support Itching Dog, YuMOVE Skin & Coat Support Moulting Dog, YuMOVE Skin & Coat Support Boost and YuMOVE Skin & Coat Support Itch & Immune Bites.

DENTAL: YuMOVE Dental Support Dental Sticks.

CALMING: YuMOVE Calming Support for Dogs, YuMOVE Calming Support for Cats.

URINARY: YuMOVE Urinary Support for Cats.

HUMAN: iMOVE Joint Support.

I can’t log in to my account. What should I do?

If you’re having trouble logging in, please contact us vet@yumove.com, and we’ll be happy to help you get back on track.

My account is awaiting approval. How long does my verification take?

Account verification can take up to 5 days. If you haven’t heard from us after that, please contact us vet@yumove.com for an update.

What is Vet Rewards?

Vet Rewards is our exclusive discount programme for vet professionals. It’s our way of thanking you for everything you do – all while making it easier for you to share some of that YuMOVE magic with your own pets. Register today to save 50% on YuMOVE vet-strength products and 40% on the rest of the range every time you order through Vet Rewards.

Who can join Vet Rewards?

Vet Rewards is open to everyone actively working in the veterinary field, including (but not limited to) vets, veterinary nurses, receptionists, kennel staff and practice managers.

How do I join Vet Rewards?

To join Vet Rewards, you’ll first need to create an account. You’ll be sent a verification code to enter along with your credentials. Once our team has verified your account, you’ll receive an email unlocking your exclusive savings.

To verify your account, we’ll need:

  • Your personal email
  • The name and address of the clinic you work at
  • Your RVCS number (optional but it’ll speed up the approval process)
What are the benefits of becoming a Vet Rewards member?

When you join our Vet Rewards programme, you’ll be able to buy our strongest, vet-exclusive products at 50% off the yumove.co.uk RRP. You’ll also get 40% off more favourites from our range, plus access to time-limited and seasonal offers.

Do the prices shown already include my discount?

Yes. The prices shown on this site already include your Vet Rewards discount.

Which products are available through Vet Rewards?

You can buy the following products through Vet Rewards:

JOINT: YuMOVE Advanced Vet for Dogs, YuMOVE Advanced Vet Max for Dogs, YuMOVE Advanced Vet Max for Cats, YuMOVE Joint Support Young & Active, YuMOVE Joint Support for Working Dogs, YuMOVE Joint Support for Adult Dogs, YuMOVE Joint Support Bites, YuMOVE Joint Support for Cats, YuMOVE Joint Support for Horses and YuMOVE Joint Support PLUS for Horses.

DIGESTION: Glandex Advanced Vet Strength Anal Gland Chews, YuMOVE Digestive Support Rapid Paste, YuMOVE Digestive Support Rapid Powder, YuMOVE Anal Gland Health Bites, YuMOVE Digestive Support Probiotic & Fibre and YuMOVE Digestive Support Pre & Probiotic.

SKIN & COAT: YuMOVE Skin & Coat Support Itching Dog, YuMOVE Skin & Coat Support Moulting Dog, YuMOVE Skin & Coat Support Boost and YuMOVE Skin & Coat Support Itch & Immune Bites.

DENTAL: YuMOVE Dental Support Dental Sticks.

CALMING: YuMOVE Calming Support for Dogs, YuMOVE Calming Support for Cats.

URINARY: YuMOVE Urinary Support for Cats.

HUMAN: iMOVE Joint Support.

I can’t log in to my account. What should I do?

If you’re having trouble logging in, please contact us vet@yumove.com, and we’ll be happy to help you get back on track.

My account is awaiting approval. How long does my verification take?

Account verification can take up to 5 days. If you haven’t heard from us after that, please contact us vet@yumove.com for an update.

6 week money back guarantee
6 week money back guarantee
How does the guarantee work?

If a client reports no visible difference after 6 weeks of compliant feeding, please provide them with a full refund.

Next, email us vet@yumove.com or contact your YuMOVE Veterinary representative to let us know the product type and size.

We’ll replace the refunded product free of charge, ready for you to put straight back on the shelf.

For personal-use products bought through Vet Rewards, please contact our Customer Support Team.

How does the guarantee work?

If a client reports no visible difference after 6 weeks of compliant feeding, please provide them with a full refund.

Next, email us vet@yumove.com or contact your YuMOVE Veterinary representative to let us know the product type and size.

We’ll replace the refunded product free of charge, ready for you to put straight back on the shelf.

For personal-use products bought through Vet Rewards, please contact our Customer Support Team.

Delivery, cancellations & returns
Delivery, cancellations & returns
There’s a problem with my Vet Rewards order - what now?

We’re sorry something’s not right. Get in touch with our Customer Support Team and we’ll sort it for you as quickly as we can.

What should I do if my order hasn’t arrived?

We’re really sorry your order hasn’t turned up – we know that’s frustrating. Please contact our Customer Support Team and we’ll look into what’s happened. Just let us know within 28 days of placing your order and we’ll get it sorted quickly.

How do I cancel an order that’s already been processed?

Once an order is placed, it can’t be cancelled — but don’t worry! If it’s already on its way but you can still return it once it’s received. Just log in to your account, go to Order History, select Return Order, and follow the steps. You’ll have 28 days from delivery to send it back and get a refund.

How quick is your delivery?

If an item is in stock and you place your order by 11am, we'll endeavour to dispatch it on the same day.

We typically dispatch orders Monday to Friday but may dispatch at the weekend during peak periods. Please be aware there will be delays in shipping and delivery around bank holidays.

We deliver using either free Royal Mail 48 Hour Tracked for letterbox-friendly deliveries or Royal Mail 48 Tracked for parcels. Delivery is usually within 2-3 working days, including Saturdays.

There’s a problem with my Vet Rewards order - what now?

We’re sorry something’s not right. Get in touch with our Customer Support Team and we’ll sort it for you as quickly as we can.

What should I do if my order hasn’t arrived?

We’re really sorry your order hasn’t turned up – we know that’s frustrating. Please contact our Customer Support Team and we’ll look into what’s happened. Just let us know within 28 days of placing your order and we’ll get it sorted quickly.

How do I cancel an order that’s already been processed?

Once an order is placed, it can’t be cancelled — but don’t worry! If it’s already on its way but you can still return it once it’s received. Just log in to your account, go to Order History, select Return Order, and follow the steps. You’ll have 28 days from delivery to send it back and get a refund.

How quick is your delivery?

If an item is in stock and you place your order by 11am, we'll endeavour to dispatch it on the same day.

We typically dispatch orders Monday to Friday but may dispatch at the weekend during peak periods. Please be aware there will be delays in shipping and delivery around bank holidays.

We deliver using either free Royal Mail 48 Hour Tracked for letterbox-friendly deliveries or Royal Mail 48 Tracked for parcels. Delivery is usually within 2-3 working days, including Saturdays.